Job Overview:

We are seeking a dedicated and bilingual Receptionist/Customer Service Representative to join our team. The ideal candidate will have strong customer service skills, a working knowledge of warehouse operations, and proficiency in both English and Spanish. This role involves data entry, phone and email communication, and handling various office tasks in a fast-paced environment.

Key Responsibilities:

• Greet and assist visitors, clients, and customers in a friendly and professional manner

• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate department

• Manage email correspondence and ensure timely responses to customer inquiries

• Perform data entry tasks and maintain accurate records

• Process and manage invoices, including filing and scanning documentation

• Assist with the preparation and maintenance of office reports using Excel, Word, and PDF

• Perform general office duties such as scanning, filing, and organizing documents

• Assist with basic customer service inquiries related to warehouse operations

• Provide support to other departments as needed

• Maintain a clean and organized reception area

Qualifications:

• High school diploma or equivalent

• Bilingual in English and Spanish (required)

• Previous experience in customer service or a receptionist role preferred

• Basic knowledge of warehouse operations is a plus

• Proficient in Microsoft Outlook, Excel, Word, and PDF management

• Strong organizational and multitasking skills

• Excellent written and verbal communication skills

• Ability to work independently and as part of a team

• Detail-oriented and able to handle confidential information with discretion