Partners Personnel
Shipping and receiving clerk
Bolingbrook, IL
Crest Hill IL 3121
$20.00/hour
Clerical/CSR/Admin
- Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.
- Position requires the incumbent's performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.
- Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems.
- Participates in the training of new hires. Provides training for new hires and provides input on performance levels of CSR I's. Assists with the Customer Service Rep III's duties.
- Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records. Follows up with other departments to ensure the service standards are being met.
- Maintains metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.
- Processes adjustments & produces invoices. Assures proper invoicing of accounts by verifying computer-generated invoices.
- Participates in Inventory Control. Arranges cycle counts and physical inventories and verifies quantities.
- Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned.
- Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook.