Job Summary: Position processes customers orders received. Assist customers with inquiries regarding orders, shipments, prices and stock. Supports sales staff with customer information. Duties and Responsibilities: ? Records and processes orders, inquiries and quotations received by telephone, fax, email, personal contact and daily mail. ? Provides pricing/delivery within established guidelines. ? Researches and obtains resolution of a variety of customer complaints and issues. ? Tracks order activity and alerts appropriate personnel whenever necessary. ? Serves as communication link between customer and sales personnel to assure responsiveness. ? Suggests additional and/or alternative products or services to meet customer needs. ? Supports the needs of sales management and staff. ? Maintains maintenance of customer master file. ? Assists with daily invoicing and processing credits when necessary. ? Cross-trained to assist with other job functions within the department when required. 1Skill and Educational Requirements Customer service experience, computer literate (Microsoft Office Applications/email), AS400 experience would be a plus, High School or GED minimum. Inter-Relationships Position communicates with customers and outside sales representatives. This position also has communication with other members in department, manager and sales management as well as members of staff in plant area. Working Conditions Office Environment. No travel. Needed Attributes: Ability to handle stressful situations, organization, attention to detail, good oral and written communication, team player, motivated, professionalism, interpersonal relations, and adaptability. ----------------- The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.