Job Summary:

The Front Office/Cashier is responsible for providing excellent customer service while managing front desk operations and handling cash transactions. This role involves greeting and assisting guests, processing payments, and maintaining a professional and welcoming environment.

Key Responsibilities:

• Customer Service:

  • Greet guests and visitors warmly and ensure a positive first impression.
  • Respond to inquiries about services, rates, and policies.
  • Assist guests with check-in and check-out processes efficiently.

• Cash Handling:

  • Process cash, credit, and debit transactions accurately.
  • Maintain an accurate cash drawer and balance at the end of each shift.
  • Handle refunds, exchanges, and billing inquiries professionally.

• Administrative Duties:

  • Manage phone calls, emails, and other communication channels.
  • Maintain organized front office operations and ensure a clean work area.
  • Assist in managing bookings and reservations as needed.

• Collaboration:

  • Work closely with other departments to ensure seamless guest experiences.
  • Report any issues or guest complaints to management promptly.

• Compliance:

  • Follow company policies and procedures regarding cash handling and guest privacy.
  • Ensure compliance with health and safety regulations.

Qualifications:

• Education:

  • High school diploma or equivalent; additional education in hospitality or business is a plus.

• Experience:

  • Previous experience in a front office or cashier role preferred.
  • Familiarity with point-of-sale (POS) systems is an advantage.

• Skills:

  • Strong customer service skills and a friendly demeanor.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic math skills for handling cash transactions.

• Technical Proficiency:

  • Proficient in MS Office and other relevant software.
  • Experience with hotel management or reservation systems is a plus.

Physical Requirements:

• Ability to stand for extended periods.
• May require lifting light to moderate weights (up to 25 lbs).

Work Schedule:

• Availability to work flexible hours, including weekends and holidays.
• 
  

#chulavistabranchca