Job Title: Debt Collection Specialist

Location: Harrisburg, PA

Job Overview: Debt Collection Specialists assist consumers in resolving past due accounts across various sectors, including healthcare, utilities, retail, and government. This role involves handling high-volume inbound and outbound calls, processing payments, and setting up payment arrangements. A comprehensive training and coaching program will ensure you comply with all Federal and State Collection laws and succeed in the role.

Key Responsibilities:

Handle high-volume inbound and outbound collection calls

Assist consumers with resolving past due accounts

Process payments and set up payment arrangements

Ensure compliance with all Federal and State collection laws

Provide excellent customer service throughout the process

Requirements:

Minimum 1 year of Customer Service experience

Must pass a background check and drug screen

Experience in collections or handling past due accounts is a plus

Benefits:

Formal paid training program

7 PTO days, 6 paid holidays, and 3 unpaid days after 1 year

Unlimited free parking

On-site subsidized vending for employees

Work Hours: 8:00am to 5:00pm

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