Job Title: Customer Service Representative

Shift: 1st Shift (9:00 AM - 5:00 PM)

Pay: $16/hour

Job Overview:

We are seeking a dedicated and professional Customer Service Representative to provide excellent service by responding to customer inquiries and resolving issues in a timely manner. The ideal candidate will be customer-focused, capable of handling high volumes of calls and emails, and committed to delivering effective solutions.

Key Responsibilities:

Respond promptly and courteously to customer inquiries via phone and email

Address customer concerns and escalate issues as necessary

Process orders, returns, and exchanges accurately and efficiently

Maintain detailed and accurate customer records in the company database

Stay informed about products to provide knowledgeable support

Collaborate with team members to ensure customer satisfaction

Qualifications:

Previous experience in customer service is a plus

Strong verbal and written communication skills

Excellent problem-solving and decision-making abilities

Ability to work efficiently in a fast-paced environment

Proficiency with computer systems and software

Strong multitasking and organizational skills

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