Communication Specialists, “Dispatchers”, perform clerical work for the Security Department involving the operation of radio, telephones, computerized and electronic communications equipment.

Incumbents are assigned to particular shifts and may have to work varying or rotating shifts. Work is performed under the direct supervision of a Communications Sergeant who reports to the Assistant Manager and Senior Security Manager in charge of Communications.

Employees in this classification perform operating level duties as licensed security/communication officers on a 24-hour-a-day, 7-day-per-week basis, typically working five [5] eight [8] hour shifts totaling 40 hours per week, with overtime required at times. (Attendance is a significant consideration in this job.)

Work varies, but is generally governed by department rules, regulations and operating procedures, with job performance reviewed regularly by the Communications Manager. Dispatchers are expected to act with a great deal of independence and initiative in daily performance of their duties, continuously demonstrating and maintaining proficiency in all security related tasks, while working in harmony with fellow employees and fostering teamwork whenever possible. Dispatchers will be tested on their knowledge and asked to demonstrate certain skills at regular intervals. (English language required.)

KNOWLEDGE, ABILITIES AND SKILLS REQUIRED FOR CLASS ENTRY:

• Knowledge of modern office practices, procedures and equipment.

• Working knowledge of English grammar, usage and spelling.

• Ability to maintain composure and make appropriate decisions when reacting to a variety of situations that may involve the safety of persons and property.

• Ability to determine priorities among simultaneous requests and messages.

• Ability to quickly and accurately transcribe radio and telephone messages.

• Ability to perform assigned duties with minimal supervision.

• Ability to meet and deal with the public in a tactful, professional manner.

• Ability to accurately remember details.

• Ability to learn new procedures and adapt existing ones to new situations.

• Ability to follow oral and written instructions. Ability to type at a reasonable speed with accuracy.

• Ability to establish and maintain effective, cordial, working relationships.

Education: High School diploma or GED

Experience: Two years of clerical or other work experience involving direct public contact such as sales, customer services representative, receptionist, or similar level of complexity.

A valid Washington State Driver’s License is required.

Special note: Successful candidates will be required to pass a background check, including credit report and drug screen, and be able to obtain a security license through the State of Washington. Due to the safety sensitivity of this position, we will still screen for THC for the drug screening.