Key Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, providing information, and ensuring a positive client experience.
• Manage and maintain client records, documentation, and communication logs.
• Utilize Microsoft Excel to create and manage complex spreadsheets, generate reports, and analyze data related to client operations and port activities.
• Assist in scheduling meetings, coordinating appointments, and managing calendars.
• Handle incoming calls, emails, and correspondence professionally and in a timely manner.
• Support the administrative needs of various departments, including data entry, document preparation, and filing.
• Collaborate with port authorities, shipping agents, and other external stakeholders to ensure smooth operational processes.
• Prepare and process shipping documents, invoices, and port-related paperwork.
• Assist in organizing and coordinating events, meetings, and travel arrangements as required.
• Maintain confidentiality of sensitive client and company information.

Requirements:

• Proven experience as an Administrative Assistant or in a similar role, preferably with exposure to the port or logistics industry.
• Proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Excellent communication and interpersonal skills with a focus on client relations.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Fluent in English, with excellent verbal and written communication skills.
• Knowledge of the port industry, shipping documentation, and logistics processes is highly desirable.
• High level of professionalism and ability to work both independently and as part of a team.

Education and Experience:

• High school diploma or equivalent required
• Prior administrative experience in a customer-facing role.
• Port industry experience or knowledge is preferred.