Job Summary:

Position processes customers orders received.  Assist customers with inquiries regarding orders, shipments, prices and stock.  Supports sales staff with customer information.

Duties and Responsibilities:

• Records and processes orders, inquiries and quotations received by telephone, fax, email, personal contact and daily mail.
• Provides pricing/delivery within established guidelines.
• Researches and obtains resolution of a variety of customer complaints and issues.
• Tracks order activity and alerts appropriate personnel whenever necessary.
• Serves as communication link between customer and sales personnel to assure responsiveness.
• Suggests additional and/or alternative products or services to meet customer needs.
• Supports the needs of sales management and staff.
• Maintains maintenance of customer master file.
• Assists with daily invoicing and processing credits when necessary.
• Cross-trained to assist with other job functions within the department when required.

Skill and Educational Requirements

Customer service experience, computer literate (Microsoft Office Applications/email), AS400 experience would be a plus, High School or GED minimum.

Needed Attributes:

Ability to handle stressful situations, organization, attention to detail, good oral and written communication, team player, motivated, professionalism, interpersonal relations, and adaptability.

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